Account and sign-in
Help with email sign-in, Apple or Google sign-in, password resets and account access.
View account helpElsaCookz Support
How can we help?
Find answers for your account, subscription and kitchen experience—or send our team a support request.
Plans and subscriptions
Manage your App Store subscription, restore purchases or understand plan access.
View subscription helpPrivacy and data
Learn how your information is handled or request access, correction or deletion.
View privacy helpQuick answers
Frequently asked questions
These steps cover the most common ElsaCookz support requests.
I cannot sign in
Check that you are using the same method used to create your account. An email/password account is separate from Sign in with Apple or Google unless those identities have been linked. For an email account, use the password-reset option in the App. Never send us your password.
How do I reset my password?
Choose Forgot password on the ElsaCookz sign-in screen and follow the secure link sent to your registered email address. Check spam or junk folders if it does not arrive.
How do I manage or cancel my subscription?
On iPhone or iPad, open Settings → your name → Subscriptions → ElsaCookz. Billing, cancellation and refund decisions for App Store purchases are handled by Apple. Deleting the App or your ElsaCookz account does not automatically cancel an active subscription.
How do I restore a purchase?
Sign in to the Apple Account used for the purchase, open ElsaCookz and choose Restore Purchases from the plan or subscription screen. If access is still missing, send us a request with the plan name and approximate purchase date—never include full payment-card details.
How do I report a recipe or food-safety concern?
Stop using the affected suggestion and send us the recipe name, relevant ingredient or step, and a description of the concern. ElsaCookz provides general cooking assistance, not medical, dietary or emergency advice. Always follow product labels and qualified professional advice for allergies and food safety.
How do I delete my account or data?
Use Settings → Privacy → Delete My Data in the App, or contact privacy@elsacookz.com. Cancelling a subscription is a separate action managed through Apple. Read our Privacy Policy for retention exceptions required by law, security or transaction records.
What accessibility support is available?
ElsaCookz supports the iOS Reduce Motion setting in common App experiences. We continue to test and improve VoiceOver and Larger Text support. If an accessibility issue blocks you, choose Accessibility in the form below and describe the screen and action involved.
What should I include in a bug report?
Include your device model, iOS version, ElsaCookz app version, the feature involved, what you expected, what happened, and steps that reproduce the problem. Do not include passwords, one-time codes or full payment details.
Contact the team
Send a support request
Usually replies within two working daysTell us what happened and we’ll route your request to the right person. Privacy and account-security requests may take longer while we verify identity.
Request received. Thank you—our support team will review your message.
Prefer email? Contact hello@elsacookz.com. For privacy rights or account deletion, use privacy@elsacookz.com. Do not send passwords or verification codes.